DialUpSounds

SIT tones: the three tones before "not in service"

The three rising special information tones (SIT) before "the number you have dialed is not in service". They are not decoration: the frequencies and lengths are a code that tells machines why the call failed.

CodeMeaningSegment 1Segment 2Segment 3
ICIntercept
Number changed or disconnected913.8 Hz, 274 ms · 1370.6 Hz, 274 ms · 1776.7 Hz, 380 ms
913.8 Hz, 274 ms1370.6 Hz, 274 ms1776.7 Hz, 380 ms
VCVacant code
Number not assigned985.2 Hz, 380 ms · 1370.6 Hz, 274 ms · 1776.7 Hz, 380 ms
985.2 Hz, 380 ms1370.6 Hz, 274 ms1776.7 Hz, 380 ms
NC-intraNo circuit, local
All local circuits busy985.2 Hz, 380 ms · 1428.5 Hz, 380 ms · 1776.7 Hz, 380 ms
985.2 Hz, 380 ms1428.5 Hz, 380 ms1776.7 Hz, 380 ms
NC-interNo circuit, long distance
All long-distance circuits busy913.8 Hz, 380 ms · 1370.6 Hz, 380 ms · 1776.7 Hz, 380 ms
913.8 Hz, 380 ms1370.6 Hz, 380 ms1776.7 Hz, 380 ms
RO-intraReorder, local
Local switching congested985.2 Hz, 274 ms · 1370.6 Hz, 380 ms · 1776.7 Hz, 380 ms
985.2 Hz, 274 ms1370.6 Hz, 380 ms1776.7 Hz, 380 ms
RO-interReorder, long distance
Long-distance system congested913.8 Hz, 274 ms · 1428.5 Hz, 380 ms · 1776.7 Hz, 380 ms
913.8 Hz, 274 ms1428.5 Hz, 380 ms1776.7 Hz, 380 ms
IOIneffective other
Failed for another reason913.8 Hz, 380 ms · 1428.5 Hz, 274 ms · 1776.7 Hz, 380 ms
913.8 Hz, 380 ms1428.5 Hz, 274 ms1776.7 Hz, 380 ms
FUReserved
For future use985.2 Hz, 274 ms · 1428.5 Hz, 274 ms · 1776.7 Hz, 380 ms
985.2 Hz, 274 ms1428.5 Hz, 274 ms1776.7 Hz, 380 ms
ITUInternational (ITU-T)
"Call cannot be completed"950 Hz, 330 ms · 1400 Hz, 330 ms · 1800 Hz, 330 ms
950 Hz, 330 ms1400 Hz, 330 ms1800 Hz, 330 ms
Now: —
now
—
Every segment, as text

    Why three tones?

    Special information tones were designed in the 1970s so that both people and machines could tell a failed call from a ringing one. Anyone hears a rising three-note phrase that means "listen to the announcement". A machine can do more: in North America each of the first two segments comes in a low or high frequency and a short (274 ms) or long (380 ms) version, and the combination names the reason. The third segment is always the same low, long 1776.7 Hz.

    That made SIT useful to automatic dialers. Telemarketing and predictive-dialing systems listen for the first two segments and mark the number as bad, which is why some people used to put a SIT recording at the start of their answering-machine greeting to try to get off call lists. How well that works today is anecdotal; modern systems use many other signals, so treat it as folklore rather than a method.

    The international version

    Outside North America the ITU defines a simpler tone: 950, 1400, and 1800 Hz, in that order. Each lasts 330 ± 70 ms, with gaps of up to 30 ms, and about 1 s of silence follows before it repeats (ITU-T E.180 §7, which absorbed the old Q.35). It carries no reason code; the recorded announcement does that.

    Sources and accuracy

    The North American values follow the ANSI T1.401 / Telcordia encoding as it is publicly documented. Those standards are not free to read, so we mark these segments "approximate" and list them in our open questions. The ITU values come straight from the recommendation. We play only the tones: we never synthesize or ship the voice announcement that follows them.

    Related: dial, ringback and busy tones by country · the caller-ID burst between rings.